POlicy on Responsible Social Gameplay

General

We are committed to protecting our end-users and promoting responsible social gameplay as part of our overall commitment to user care and social responsibility. We recognize that using the Services is a shared experience and want to ensure that all users can enjoy it while staying mindful of the potential risks that may arise if gameplay control is not maintained. We encourage you to make use of the available tools and resources listed below, designed to help support a safe and enjoyable experience.

 

To keep gameplay as fun as possible, we have implemented various measures to assist end-users who wish to manage and control their activity. We also reserve the right to apply these or other measures, at our discretion, if we believe doing so is necessary to protect your interests. This Policy on Responsible Social Gameplay (“Policy”) sets out the available control tools, information, and resources to users of the Services.

 

The Responsible Social Gameplay Policy Framework

1. The Responsible Social Gameplay Policy is based on the guiding principles of providing users with access to control tools, information, and support resources to:

(a) make informed decisions regarding their gameplay; and

(b) prevent problem gameplay from arising through the Services.

 

2. We recognize that creating a fun gameplay environment is a shared responsibility, while ultimately the decision to participate rests with each individual user. We are committed to fostering a positive and responsible gameplay environment. While participation ultimately remains each end-user’s personal choice, the Site supports end-users by providing information, guidance, and a range of tools to help them manage their gameplay activity responsibly.

 

3. This Responsible Social Gameplay Policy forms an integral part of, and should be read in conjunction with, the Terms of Service, the Sweepstakes Rules, and the Privacy Policy. Defined terms used in this Policy shall have the same meaning assigned to them in the Terms of Service. In the event of any inconsistency between this Policy and the Terms of Service, the provisions of the Terms of Service shall prevail to the extent of such inconsistency.

 

4. Please be advised that the Services offered by the Company, do not constitute “real money gambling” or any form of wagering involving monetary risk. Participation in any activities provided through the Services does not require any purchase or payment, and making a purchase or payment will not enhance or increase your chances of winning. The Services are intended solely for entertainment purposes and are strictly void where prohibited by law. We encourage all users to review the Terms of Service, the Sweepstakes Rules, and the Privacy Policy for complete details regarding eligibility, participation, and prize redemption.

 

5. The Company reserves the right, at its sole discretion, to amend, update, or modify this Policy at any time in accordance with Sections 3 of the Terms of Service.  Please see Sections 3 of the Terms of Service for further information. We encourage you to periodically review this Policy to remain informed of any updates or changes that may affect your use of our Services.

 

Self-Exclusion Process

6. We recognize that maintaining healthy control over your gameplay activity is a key aspect of responsible participation. We are committed to supporting our end-users in making informed and mindful choices about how they engage with our Services.

 

7. To assist you in managing your activity, we provide several options that allow you to take a break from our Services. These include various self-exclusion periods, which are designed to give you time away from gameplay should you feel the need to pause or reassess your participation.

 

8. If you wish to take a temporary break from using our Services, or to terminate your User Account, you may do so at any time by contacting our Customer Support Team at support@chipmaster.com.  We encourage you to take advantage of these tools whenever you feel that a pause would contribute to a healthier, more balanced gameplay experience.

 

9. Self-Exclusion options are available in the following forms:

9.1 You may request self-exclusion from the Services at any time by contacting our Customer Support team via email. Self-exclusion can be applied for a fixed period of 7, 14, or 30 days, during which your User Account will remain inaccessible, and no activity will be permitted.

9.2 If you believe that continued access is not appropriate for you, you may also request permanent self-exclusion by contacting our Customer Support team via email. This will result in the closure of your User Account.

 

10. We encourage all end-users to carefully consider which option best fits their needs and to reach out to Customer Support for assistance with the process if any questions or issues arise.

 

11. Implementation of Self-Exclusion: Once a self-exclusion request is received, whether temporarily or permanent exclusion, the request will be processed and applied within 24 hours.

 

12. Please note that if you have chosen to self-exclude, your User Account can only be reactivated by contacting our Customer Support team at support@chipmaster.com. Any request for reactivation will be processed and taken effect within 24 hours following confirmation. Additionally, if you wish to adjust the terms of your existing self-exclusion, whether to make it more restrictive or less restrictive, you may do so by contacting our Customer Support team at support@chipmaster.com.

 

13. In the event that your User Account in accordance with Section 8 in the Policy, you may redeem any Redeemable Sweep Coins which you have not redeemed as of when your User Account is terminated within 21 days of termination of your User Account, which is for the avoidance of doubt, subject to  the applicable provisions of the User Agreement which includes without limitation the limitations in Sections ‎11.1, ‎11.2, ‎11.4, ‎11.5-‎11.18 (inclusive) (Sweep Prizes) and Section ‎12.20 (Payments, Fees and Taxes).

 

Safeguarding Against Underage Social Gameplay  

14. The Company applies strict age-verification procedures to help ensure a safe and appropriate social gameplay environment. However, given the ease of internet access, we also emphasize the importance of responsible household management of devices and accounts to prevent underage individuals from accessing content not intended for them.

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15. Parents and guardians play an essential role in preventing minors from accessing gameplay platforms designed for adults. To support you in supervising household use, we recommend the following:

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15.1 Store your username, password, and payment details securely, and do not share them with minors or allow them to be auto filled on shared devices.

15.2 Always log out when you finish using the Services and avoid leaving your User Account open or unattended, even for short periods of time.

15.3 Regularly monitor the use of computers, tablets, and mobile phones by minors, particularly when these devices have unrestricted internet access.

15.4 Speak with minors in your household about the risks associated with adult gameplay platforms, and make sure that anyone under 18 does not access or participate in services intended solely for adults.

15.5 Consider using parental controls or filtering software if multiple people share the same device or if young users frequently access it.

 

16. For additional information or support, please contact our customer support team by emailing support@chipmaster.com.

 

17. It is your responsibility to maintain the confidentiality of your User Account (including without limitation your username and password), your Payment Instrument and Alternative Payment Instrument, and you are responsible for ensuring that they are only accessible by you. We shall not be liable for any loss or damage resulting from your failure to maintain such confidentiality. 

 

Support Services for Social Gameplay Management

18. If at any point you find yourself experiencing difficulty managing your social gameplay habits, or if you begin to recognize behaviors or patterns that indicate you may benefit from taking a temporary or extended break, we strongly encourage you to seek professional guidance and support. There are numerous independent organizations and helplines that specialize in assisting individuals who may be facing challenges related to responsible gameplay, self-control, or time and money management in digital entertainment environments.

 

Taking proactive steps - such as setting limits, using our self-exclusion tools, or reaching out for professional help, can play a crucial role in maintaining a healthy and balanced approach to sweepstakes gameplay.

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19. For end-users seeking additional guidance, support, or resources related to responsible gameplay, we encourage to explore and consult organization that can provide assistance. Some examples include:

1. Rutland-Centre https://www.rutlandcentre.ie/treatments/addictions/gaming

2. On-Line Gamers Anonymous: Welcome to On-Line Gamers Anonymous®! | On-line Gamers Anonymous®

3. Gaming Addicts Anonymous: Gaming Addicts Anonymous – A recovery program and fellowship for compulsive video gamers

4. Addiction Center: Video Game Addiction - Get Help Today

5. WeCare - https://www.wecare.org.sg/addiction/internet-gaming

 

Please note that these resources offer educational materials, peer support, and access to professional guidance for those who may be experiencing difficulties managing their gameplay habits. They are independent entities and are not affiliated with, endorsed by, or controlled in any way by the Company. Inclusion of these links is provided solely as a convenience and does not constitute an endorsement of any particular treatment program or service. You are encouraged to exercise your own discretion when seeking support or guidance from external organizations.